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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint742,806 companies indexed · Last updated: today
DirectoryIT & CommunicationPublic Relations ConsultingCorseauxMédiactif SA
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Verified· 3 sources

Médiactif SA

Summary

About the company

The core activity of Mediactif SA is to conduct market research studies, customer and employee surveys, as well as analyses to measure customer and employee satisfaction. This includes, among other things: conducting qualitative and quantitative studies, customer and employee surveys, market research studies and analyses, mystery shopping (covert customer surveys), telephone call analysis, conducting focus groups, creating barometers to measure the quality of work life, training to improve customer service, and conducting workshops and seminars to increase employee satisfaction. Mediactif SA positions itself as a partner for companies that want to improve their customer and employee satisfaction.

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Products & services

Industry:Public Relations Consulting
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Customer satisfaction studies
Telephone and online surveys to measure satisfaction, loyalty, expectations and reasons for dissatisfaction; metrics such as NPS, quantitative and qualitative analyses.
Market studies, image and awareness surveys
Analyses of brand perception, market positioning and spontaneous or aided awareness; competitive comparisons and directions for repositioning.
Mystery Shopping: mystery calls and visits
Diagnostics of the customer journey through mystery calls or visits, with assessment of reception, handling, adherence to procedures and an action plan.
Analysis of incoming telephone calls
Analysis of recorded incoming calls using a grid covering empathy, efficiency, professionalism and customer spirit; objective report and support for training.
Focus groups
Facilitated group discussions with participants recruited according to defined profiles, to test products or services, collect verbatims and produce a qualitative analysis.
Reviews

Aggregated rating

Aggregated rating
4.8
of 5

Aggregated from 5 reviews across all connected sources

Sources
GGoogle4.85
★TrustpilotSoon
PProvenExpertSoon

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Location

Avenue Félix-Cornu 14
1802 Corseaux
Opening hours
Mon
08:00 - 17:30
Tue
08:00 - 17:30
Wed
08:00 - 17:30
Thu
08:00 - 17:30
Fri
08:00 - 17:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Corporation
UID
CHE-106.626.227
Founded
1990 · 36 years
Last commercial register change
January 12, 2026
Employees
11 to 20

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