Znuny provides consulting, training, support and development of add-ons for the OTRS (Open Ticket Request System) ticket system, particularly for companies that use OTRS. The company's core activity is optimizing and extending OTRS systems to improve customers' processes and productivity.
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Industry:IT Consulting & Services
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Open-Source Ticket Management System for Help Desk and ITSM, as an on-premise or cloud solution, with configurable features, add-ons and professional support.
Support
Technical support for Znuny with assistance for configuration, installation, updates, troubleshooting, performance tuning, backup, recovery and clearly defined SLAs.
Hosting
Managed dedicated hosting for Znuny with dedicated hardware, SSL domain, test system, backups, monitoring, certified data centres and OS and patch-level updates.
Consulting
Workshops for migration, evaluation, concept design, upgrade and review for the introduction, configuration and further development of Znuny.
Training
Training for key users, administrators and advanced administrators, remote or on site, for secure use, configuration and administration of Znuny.
Knowledge
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