Epic Advisory SARL is a consultancy specializing in hospitality and strategic projects, providing bespoke services for hotels, restaurants, private groups, independent operators and public organisations. Services include strategy and business planning, concept development, mystery-guest assessments, operational implementation, staff training and coaching.
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Industry:Management Consulting
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Strategic and operational consulting for hotels, restaurants and catering projects: business analysis, positioning, action plans, opening, restructuring, SOP, training and human resources management.
Overall strategy
Definition of vision, analysis of financial ambitions and development of a business plan for hotel, restaurant and other cultural contexts.
Mystery Guest
External assessment of workflows, KPIs and SOPs, with optimization recommendations to improve operational standards and the customer experience.
Operational implementation
Translating objectives into reality, with support for teams, training in best practices and adaptation to cultures and the environment.
On-demand assignments
Ad-hoc interventions to obtain an opinion, advice or rapid support, with a targeted approach and effective execution.
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