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DirectoryBusiness & Technical ServicesManagement ConsultingZurichForward Benchmark AG
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Forward Benchmark AG

Summary

About the company

The company's core activity is advising and supporting businesses in the development and implementation of Customer Experience (CX) strategies and technologies, particularly in the areas of customer service and contact centers. The company helps businesses optimize their customer interactions, foster customer loyalty, and create added value.

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Offering

Products & services

Industry:Management Consulting
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✓ Offered
5
Consulting
Advisory services for Customer Experience, Customer Service, Customer Relationship Management and Customer Experience Management; Service Excellence, Customer Insights, Strategy & Digitalization, Operations, Change Management as well as Technology & Data Management.
Digital Services
Concepting and development of digital products, services and campaigns; websites, e-shops, apps, web apps and interfaces as well as UI/screen design, content creation and digital communication.
Service Excellence Benchmarking
Benchmarking for customer management and service centers with the Service Excellence Cockpit, KPI measurement, planning, steering and controlling along the customer journey, as well as comparison of development potential.
Digital Customer Excellence
Information and trend platform for Customer Experience Management; overview of trends and technologies, market comparisons and support for technology decisions.
Forward Academy
Hands-on training programme Service Excellence Professional and practical seminar Conversational Bots & AI; continuing education in customer management, Customer Service, CX and introduction of Conversational Systems.

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Location

Talacker 35
8001 Zurich

At a glance

Legal form
Corporation
UID
CHE-185.236.600
Founded
2014 · 12 years
Last commercial register change
October 9, 2024
Employees
21 to 50

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