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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesManagement ConsultingTägerwilenCapita Customer Services AG
Capita Customer Services AG Logo
Verified· 3 sourcesTrust Score
Summary

About the company

Capita Customer Services AG is an outsourcing provider offering customer experience management, contact centre operations, payments and collections, pensions administration and other managed services. The company combines technology and AI with human expertise to operate and improve complex business processes.

AI-generated
Offering

Products & services

Industry:Management Consulting
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Capita Customer Services AG

✓ Offered5
Customer Experience Management
Consulting, digital services and new technologies to increase efficiency in processes; customer management solutions, service design and support for digital transformation.
End-to-end customer service
Taking over customer management and customer communication across end-to-end service processes; support for companies from different industries.
Receivables management
Services around payments and collections; processing receivables and related customer processes within customer management.
Sales and customer retention
Sales and retention services to support customer acquisition, upselling and customer loyalty in a customer management environment.
AI in customer service
AI-supported solutions for customer service with the offerings CapitaContact and AgentSuite to support digital service processes.
Trust & reputation

ranQ Trust Score of Capita Customer Services AG: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 96% · As of October 2026

Capita Customer Services AG scores 61.3 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.34.024%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.100.010%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.95.08%
Capita Customer Services AG scores 83.5 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.95.212%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
Capita Customer Services AG scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Capita Customer Services AG scores 88.6 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.88.64%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Capita Customer Services AG reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». The rating draws, among other things, on 3.6 out of 5 stars from 77 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
3.6
of 5

Aggregated from 77 reviews across all connected sources

Sources
GGoogle3.677
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

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Comparisons

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Location

Konstanzerstrasse 17
8274 Tägerwilen
Opening hours
Mon
08:00 - 17:30
Tue
08:00 - 17:30
Wed
08:00 - 17:30
Thu
08:00 - 17:30
Fri
08:00 - 17:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Corporation
UID
CHE-424.706.914
Founded
2013 · 13 years
Last commercial register change
August 12, 2026
Employees
1 to 10
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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