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DirectoryBusiness & Technical ServicesManagement ConsultingLucerneCustomer Metrics AG
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Customer Metrics AG

Summary

About the company

The core activity of Customer Metrics AG is to support companies in measuring and improving their customer centricity. To this end, the company offers two empirically developed indicators: the Customer Centricity Score (CC-Score), which measures the degree of customer centricity of a company from the employee's perspective, and the Customer Impact Score (CI-Score), which measures the degree of experienced customer centricity from the customer's perspective. With these indicators, companies can identify discrepancies between their internal orientation and the external customer experience and take targeted improvement measures.

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Industry:Management Consulting
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Customer Centricity Radar (CC-Radar)
Measurement of holistic customer centricity using an internal CC-Score and an external CI-Score, identification of divergences between employees' and customers' perspectives, and derivation of fields for action.
Customer Centricity Score (CC-Score)
Empirically developed indicator for measuring a company's level of customer centricity from an employee perspective using representative surveys and defined question catalogues.
Customer Impact Score (CI-Score)
Empirically developed indicator for the continuous measurement of perceived customer centricity from the customer perspective, at specific points or at touchpoints, for real-time analysis of experience quality.
Self-test for customer centricity
Free self-test for an initial assessment of a company's level of customer centricity in about 15 minutes.
Study on customer-centric design competence in the hotel industry
Study with an industry comparison of customer centricity in the hotel industry, based on internal and external measurement at Swiss hotel operators.
Press

Media

June 6, 2023Media
Customer Metrics macht Kundenzentriertheit sichtbar
startupticker.ch

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Location

Zentralstrasse 9
6002 Lucerne

At a glance

Legal form
Corporation
UID
CHE-342.587.239
Founded
2021 · 5 years
Last commercial register change
July 7, 2023
Employees
11 to 20

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