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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersBiel/BienneProfi Contact SARL
Profi Contact SARL Logo
Verified· 3 sourcesTrust Score
Summary

About the company

The company offers a wide range of services around Contact Center Management, including: campaign implementation, outsourcing of inbound and outbound activities, takeover of existing teams or processes, marketing and CRM services, technical implementation of complex automations, integration of systems and realization of data interfaces, social media channel management, processing of information and documentation requests, customer service, support hotlines, information services, response processing, and inbound campaigns across various channels (email, phone, chat, social media, SMS, mail, etc.). The core activity of the company is the provision of services in the field of Contact Center Management, including the management of customer contacts and the implementation of marketing and sales strategies.

AI-generated
Offering

Products & services

Industry:Call Centers
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4.0/5

Profi Contact SARL

✓ Offered9
Inbound Contact Center Management
Customer requests, information, complaints and support via telephone, email, chat, social media, SMS and letter; 1st- to specialist-level, information lines, order services, call-me-back and response handling.
Outbound Telemarketing Management
Campaigns for new customer acquisition, customer reactivation, appointment setting, direct sales, needs assessments, potential analyses, follow-up of mailings and trade fairs.
Chat + Social Media Management
Live management of chat and social media channels, handling and answering enquiries, as well as online customer service, support, advice and complaints.
FTE Management
Exclusive, permanently assigned teams for higher contact center volumes; outsourcing of sales, service and customer support teams as well as specific customer handling and customer management.
Outsourced Registered Office + Administration
Administrative and registered office service with address use, mail forwarding, telephone order service, voice mail, company sign, fax service, conference room and office services.
Outsourced Telephone Switchboard
Outsourcing of the in-house telephone switchboard with call reception in the company name, forwarding to employees, and voice mail, email or SMS when staff are unavailable.
Survey + Interview Research Management
Customer surveys, market assessments, potential analyses, target group interviews and interviews by phone or chat; data collection and analysis for marketing research.
Data Sourcing + Cleansing Management
Sourcing, processing and optimisation of address data; data cleansing, data capture, record matching, address coordination, data transfer, interfaces and hosting.
Marketing + Digital Service Campaign Management
Multichannel campaigns with marketing, CRM and digital services; email, SMS and postal dialogue marketing, landing pages, online event management, appointment booking, lead nurturing and lead capture.
Trust & reputation

ranQ Trust Score of Profi Contact SARL: 4.0 out of 5.0

Trust Score4.0/ 5.0

High

x

Data basis 96% · As of October 2026

Profi Contact SARL scores 54.9 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.58.124%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.35.310%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.70.08%
Profi Contact SARL scores 85.3 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.89.612%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.82.07%
Profi Contact SARL scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Profi Contact SARL scores 71.4 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.71.44%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Profi Contact SARL reaches a ranQ Trust Score of 4.0 out of 5.0 — rated «High». The rating draws, among other things, on 3.7 out of 5 stars from 3 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
3.7
of 5

Aggregated from 3 reviews across all connected sources

Sources
GGoogle3.73
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

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Location

Längfeldweg 135
2504 Biel/Bienne
Opening hours
Mon
08:30 - 17:00
Tue
08:30 - 17:00
Wed
08:30 - 17:00
Thu
08:30 - 17:00
Fri
08:30 - 17:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Limited Liability Company
UID
CHE-159.283.723
Founded
2015 · 11 years
Last commercial register change
January 27, 2025
Employees
21 to 50
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
88.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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