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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryIT & CommunicationSoftware DevelopmentZurichCaplena AG
Caplena AG Logo
Verified· 3 sourcesTrust Score
Summary

About the company

The core activity of Caplena AG is the development and provision of a platform for analyzing customer and employee feedback, particularly open-ended responses and online reviews, using Artificial Intelligence (AI) and Natural Language Processing (NLP). The platform enables companies to process, analyze and interpret large amounts of feedback data to gain deep insights into the needs and experiences of their customers and employees.

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Offering

Products & services

Industry:Software Development
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Caplena AG

Web Portals & Platform Companies
✓ Offered9
AI Text Analysis Software
Text analysis software for open-ended answers, with topic discovery, topic and sentiment assignment, fine-tuning, and analysis of multilingual feedback data.
Agentic Insights
Agentic AI for CX, Research, and Insights teams, with plain-text queries, autonomous monitoring, follow-up reports, and delivery in Slack, Teams, or via MCP.
Data Management and Enrichment
Data management for feedback data, with import from files, integrations, or API, cleanup, enrichment, deduplication, and smart columns for transformations.
Integrations for Feedback Sources
Integrations with survey tools, review platforms, customer service, BI, and collaboration tools, as well as API access and file upload for different data sources.
Customer Feedback Analysis (CX)
VoC analysis for CX teams, evaluating NPS, CSAT, star ratings, open-ended responses, trends, segments, and the root causes behind improvements.
Survey Analysis
Survey analysis for open-ended and quantitative responses, with automatic codebook creation, topic and sentiment analysis, dashboards, and segment comparisons.
Online Review Analysis
Analysis of product, customer, and employee reviews from Google, Amazon, App Stores, Trustpilot, and other sources, including sentiment, trends, and competitive comparison.
Employee Feedback Analysis (EX)
Analysis of employee feedback from surveys, trackers, tickets, and other text sources to identify sentiment, topics, and drivers of engagement.
Market Research Solutions for Agencies
Text coding and insights for market and research agencies, with fast coding, consistent codebooks, smart columns, and client-ready reports.
Trust & reputation

ranQ Trust Score of Caplena AG: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 58% · As of October 2026

Without public customer reviews the score stays capped.

Caplena AG has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
Caplena AG scores 92.3 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.82.07%
Caplena AG scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Caplena AG scores 55.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.100.04%
  • Media authority: Quality and number of editorial mentions, weighted by the importance of the source, plus the recency of the latest high-quality mention.10.04%
Qualifications+0.00

Caplena AG reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 58%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Press

Media

July 15, 2024Media
Zürcher Software-Startup sichert sich 3 Millionen Euro
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Location

Stampfenbachstrasse 63
8006 Zurich

At a glance

Legal form
Corporation
UID
CHE-110.062.523
Founded
2003 · 23 years
Last commercial register change
April 8, 2026
Employees
21 to 50
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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