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DirectoryIT & CommunicationSoftware DevelopmentZurichCaplena AG
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Caplena AG

Summary

About the company

The core activity of Caplena AG is the development and provision of a platform for analyzing customer and employee feedback, particularly open-ended responses and online reviews, using Artificial Intelligence (AI) and Natural Language Processing (NLP). The platform enables companies to process, analyze and interpret large amounts of feedback data to gain deep insights into the needs and experiences of their customers and employees.

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Products & services

Industry:Software Development
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Web Portals & Platform Companies
✓ Offered9
AI Text Analysis Software
Text analysis software for open-ended answers, with topic discovery, topic and sentiment assignment, fine-tuning, and analysis of multilingual feedback data.
Agentic Insights
Agentic AI for CX, Research, and Insights teams, with plain-text queries, autonomous monitoring, follow-up reports, and delivery in Slack, Teams, or via MCP.
Data Management and Enrichment
Data management for feedback data, with import from files, integrations, or API, cleanup, enrichment, deduplication, and smart columns for transformations.
Integrations for Feedback Sources
Integrations with survey tools, review platforms, customer service, BI, and collaboration tools, as well as API access and file upload for different data sources.
Customer Feedback Analysis (CX)
VoC analysis for CX teams, evaluating NPS, CSAT, star ratings, open-ended responses, trends, segments, and the root causes behind improvements.
Press

Media

July 15, 2024Media
Zürcher Software-Startup sichert sich 3 Millionen Euro
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Location

Stampfenbachstrasse 63
8006 Zurich

At a glance

Legal form
Corporation
UID
CHE-110.062.523
Founded
2003 · 23 years
Last commercial register change
April 8, 2026
Employees
21 to 50

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