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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryIT & CommunicationIT Consulting & ServicesSt. GallenServiceOcean AG
ServiceOcean AG Logo
Verified· 4 sourcesTrust Score
Summary

About the company

The core activity of ServiceOcean is the development and provision of software solutions for customer service, particularly for call centers and Customer Relationship Management (CRM). The company supports businesses in maintaining customer relationships, increasing customer satisfaction, and optimizing business processes. To this end, ServiceOcean offers various solutions, such as inbound call center software, IVR systems, workforce management tools, and data analytics platforms.

AI-generated
Offering

Products & services

Industry:IT Consulting & Services
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ServiceOcean AG

Software Development
✓ Offered6
Call center software
Call center software for inbound and outbound calls, availability, call queue management, reporting and customer service optimisation.
SO Callback | inbound telephony
Inbound telephony with appointment callback, virtual waiting, voluntary waiting and online appointment booking to reduce hang-ups and repeat callers.
SO Agent | AI agents
AI agents for request recognition, conversational routing and simple FAQs, with seamless handover to human agents and an integrated callback function.
Online appointment booking
Appointment callbacks booked online via website, app, newsletter or chatbot, integrated in a WAI-compliant way and synchronised in real time with the inbound software.
Software integration
Integration without an IT interface in two days, matched to the telephone system and ACD; web-based connection, optional CRM integration and API solutions.
Features and reporting
Dashboard, reporting, real-time KPIs, speech recognition, skill-based routing, customer notifications, text-to-speech and bot connection.
Trust & reputation

ranQ Trust Score of ServiceOcean AG: 4.2 out of 5.0

Trust Score4.2/ 5.0

Very high

x

Data basis 100% · As of October 2026

ServiceOcean AG scores 65.1 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.62.524%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.61.010%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.78.08%
ServiceOcean AG scores 90.2 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.95.212%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.82.07%
ServiceOcean AG scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
ServiceOcean AG scores 55.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.100.04%
  • Media authority: Quality and number of editorial mentions, weighted by the importance of the source, plus the recency of the latest high-quality mention.10.04%
Qualifications+0.00

ServiceOcean AG reaches a ranQ Trust Score of 4.2 out of 5.0 — rated «Very high». The rating draws, among other things, on 4.2 out of 5 stars from 10 customer reviews. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
4.2
of 5

Aggregated from 10 reviews across all connected sources

Sources
GGoogle4.210
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Press

Media

February 23, 2018Media
Startfeld Diamant: Die Finalisten sind bekannt
startupticker.ch

Knowledge

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Location

Multergasse 11
9000 St. Gallen
Opening hours
Mon
08:00 - 18:00
Tue
08:00 - 18:00
Wed
08:00 - 18:00
Thu
08:00 - 18:00
Fri
08:00 - 18:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Corporation
UID
CHE-211.564.466
Founded
2013 · 13 years
Last commercial register change
August 17, 2026
Employees
21 to 50
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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