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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint742,806 companies indexed · Last updated: today
DirectoryIT & CommunicationIT Consulting & ServicesSt. GallenServiceOcean AG
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ServiceOcean AG

Summary

About the company

The core activity of ServiceOcean is the development and provision of software solutions for customer service, particularly for call centers and Customer Relationship Management (CRM). The company supports businesses in maintaining customer relationships, increasing customer satisfaction, and optimizing business processes. To this end, ServiceOcean offers various solutions, such as inbound call center software, IVR systems, workforce management tools, and data analytics platforms.

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Offering

Products & services

Industry:IT Consulting & Services
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Software Development
✓ Offered6
Call center software
Call center software for inbound and outbound calls, availability, call queue management, reporting and customer service optimisation.
SO Callback | inbound telephony
Inbound telephony with appointment callback, virtual waiting, voluntary waiting and online appointment booking to reduce hang-ups and repeat callers.
SO Agent | AI agents
AI agents for request recognition, conversational routing and simple FAQs, with seamless handover to human agents and an integrated callback function.
Online appointment booking
Appointment callbacks booked online via website, app, newsletter or chatbot, integrated in a WAI-compliant way and synchronised in real time with the inbound software.
Software integration
Integration without an IT interface in two days, matched to the telephone system and ACD; web-based connection, optional CRM integration and API solutions.
Reviews

Aggregated rating

Aggregated rating
5
of 5

Aggregated from 8 reviews across all connected sources

Sources
GGoogle58
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Press

Media

February 23, 2018Media
Startfeld Diamant: Die Finalisten sind bekannt
startupticker.ch

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Location

Multergasse 11
9000 St. Gallen
Opening hours
Mon
08:00 - 18:00
Tue
08:00 - 18:00
Wed
08:00 - 18:00
Thu
08:00 - 18:00
Fri
08:00 - 18:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Corporation
UID
CHE-211.564.466
Founded
2013 · 13 years
Last commercial register change
March 21, 2025
Employees
21 to 50

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