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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryIT & CommunicationTelecommunicationsBussignySITEL S.A.
SITEL S.A. Logo
Verified· 2 sourcesTrust Score
Summary

About the company

SITEL S.A. provides customer experience services for businesses, including customer care, technical support, sales and retention, back-office support, and collections. The company combines people, insights, and technology to deliver scalable customer interactions and CX solutions.

AI-generated
Offering

Products & services

Industry:Telecommunications
✓ Offered7
Customer Experience Management (CX)
Customer experience services for brands: end-to-end handling of customer touchpoints, multilingual support, omnichannel delivery and scalable service processes.
Customer Care and Contact Center Operations
Customer care, sales and retention, technical support, back-office support, collections and trust & safety for outsourced contact center processes.
CX Strategy and Design
Advisory to optimize CX ecosystems, customer journey analysis, experience orchestration and design of customer experience solutions.
AI-Enabled CX Solutions
AI, conversational AI and generative AI solutions, intelligent automation, self-service and a unified agent desktop for more efficient CX processes.
CX Analytics and Automation
CX analytics, customer interaction insights, intelligent automation and data-driven optimization of service and agent processes.
Multilingual Customer Support
Customer support in more than 60 languages, suitable for international brands and service setups across multiple countries.
Rightshoring and Work-from-Anywhere Delivery
Rightshoring models and work-from-anywhere delivery for scalable CX services across distributed locations.
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4.1/5

SITEL S.A.

Trust & reputation

ranQ Trust Score of SITEL S.A.: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 54% · As of October 2026

Without public customer reviews the score stays capped.

SITEL S.A. has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
SITEL S.A. scores 85.5 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.55.07%
SITEL S.A. scores 83.3 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).83.322%
SITEL S.A. scores 100.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.100.04%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

SITEL S.A. reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Knowledge

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Location

Hier entsteht die Karte
Route de la Chaux 4
1030 Bussigny

At a glance

Legal form
Corporation
UID
CHE-100.452.839
Founded
1974 · 52 years
Last commercial register change
June 25, 2024
Employees
1 to 10
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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