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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,701 companies indexed · Last updated: today
DirectoryIT & CommunicationSoftware DevelopmentLucerneVIER Schweiz AG
VIER Schweiz AG Logo
Verified· 2 sourcesTrust Score
Summary

About the company

VIER Schweiz AG is a technology company providing AI-based communication solutions and a European cloud platform for customer dialogue. Its offerings include cloud-hosted software and AI tools for contact centers and customer communications, such as VIER engage, VIER AI Gateway, VIER AI Studio, VIER Copilot, interaction analytics and voice AI gateways.

AI-generated
Offering

Products & services

Industry:Software Development
✓ Offered
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VIER Schweiz AG

9
Contact Center Software (VIER engage)
Omnichannel contact center software for inbound and outbound telephony, written contact, routing, IVR, reporting, unified desktop and integrations into third-party systems.
AI Assistance in Customer Dialog (VIER Copilot)
AI-based assistance for service staff with real-time analysis of customer requests, transcription, summaries, connection to a knowledge base and integration of third-party systems.
Speech Analytics Software (VIER Interaction Analytics)
AI-supported speech and text analytics for service and sales with dashboards, topic and phrase recognition, coaching features and integration into VIER engage.
Automated Customer Surveys (VIER Voice of the Customer)
Cloud-based solution for telephone, email and web surveys directly after the contact, with question catalogs, real-time statistics and evaluations.
Lawful Use of Generative AI (VIER AI Gateway)
Secure AI use with model selection, data-protection anonymisation, guardrails, a unified GenAI API, logging and an audit trail, as well as a Knowledge Manager.
AI Agents for Service (VIER AI Studio)
Low-code tool for creating, testing and operating your own GenAI-based agents for phone, chat, WhatsApp and email with integrations and human handover.
Human Oversight for AI Agents (VIER Human in the Loop)
Solution for live monitoring, control and intervention in AI-assisted customer conversations with status displays, summaries, multi-chat supervision and voice support.
Automated Case Handling (VIER Smart Dialog)
Voicebot solution for automated phone-based customer service with LLM integration, no-code application, request classification, context recognition and 24/7 availability.
Business Conferences (VIER enrich)
Telephone conferences and web presentations with high participant numbers, operator service, recording, international dial-in numbers and secure German servers.
Trust & reputation

ranQ Trust Score of VIER Schweiz AG: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 54% · As of October 2026

Without public customer reviews the score stays capped.

VIER Schweiz AG has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
VIER Schweiz AG scores 71.3 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.58.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.70.07%
VIER Schweiz AG scores 83.3 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).83.322%
VIER Schweiz AG scores 100.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.100.04%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

VIER Schweiz AG reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Knowledge

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Location

Hirschengraben 33
6003 Lucerne

At a glance

Legal form
Corporation
UID
CHE-400.054.475
Founded
2022 · 4 years
Last commercial register change
April 20, 2022
Employees
11 to 20
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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