Call Centers

baruti AG 

Zug · Since 2011

The core activity of Baruti is providing nearshoring solutions for Customer Experience, Backoffice and Market and Opinion Research, particularly for the German and English-speaking markets, from its location in Kosovo.

signakom AG 

Zurich · Since 2006

The core activity of signakom AG is the development, manufacture and distribution of communication solutions, particularly call systems and emergency call systems for various industries such as homes, hospitals, industry, commerce and private customers. This also includes professional emergency call centers, alarm devices, telephone systems and internet solutions.

Telemarketing Plus AG 

Emmenbrücke · Since 1998

Telemarketing Plus AG provides B2B telemarketing services including appointment setting, new customer acquisition, account management and customer satisfaction surveys. The company employs permanent, Swiss-German-speaking telemarketers working from individual offices and emphasizes data protection and measurable campaign processes.

Abotel AG 

Zurich · Since 1985

The core activity of Abotel AG is the provision of services to companies, particularly in the areas of: * Telephone services (call center, telephone representation, on-call service, helpdesk) * Company seat representation (postal address, mailbox service) * Business and startup services (support for founding companies, coaching) * Virtual office services (email and mail management) The company thus offers a wide range of services aimed at supporting companies in managing their communication and administration.

callnet.ch (Swiss Contact Center Association) 

Zurich · Since 2007

The core activity of callnet.ch is to represent, network and support the interests of companies and employees in the Swiss contact center industry as an association. This includes organizing events, providing specialized information, representing the industry to the public, politics and social partners, as well as pooling forces for common concerns and topics.

Profi Contact SARL 

Biel/Bienne · Since 2015

The company offers a wide range of services around Contact Center Management, including: campaign implementation, outsourcing of inbound and outbound activities, takeover of existing teams or processes, marketing and CRM services, technical implementation of complex automations, integration of systems and realization of data interfaces, social media channel management, processing of information and documentation requests, customer service, support hotlines, information services, response processing, and inbound campaigns across various channels (email, phone, chat, social media, SMS, mail, etc.). The core activity of the company is the provision of services in the field of Contact Center Management, including the management of customer contacts and the implementation of marketing and sales strategies.

Tip Tel Services Zug GmbH 

Zug · Since 2008

Tip Tel Services Zug GmbH provides telephone services including a telephone order/answering service to handle and forward incoming calls. The company also performs secretarial and customer-service tasks such as order entry, appointment scheduling, complaint handling, data entry and correspondence, and transmits messages via SMS, e‑mail or into ERP systems. Additional offerings include business domiciliation addresses and meeting-room rental, and calls are answered in Swiss German as well as English, French and Italian.

Tip Tel Services AG 

Zurich · Since 2009

Tip Tel Services AG provides telephone answering services, secretarial and customer-service support, and offers domiciliary business addresses and meeting-room rentals.

Conduent Business Solutions AG 

Bern · Since 2005

Conduent Business Solutions AG is a provider of digital business process solutions and services for commercial clients, government agencies and transportation operators. Its offerings include business process outsourcing, customer experience management, finance, accounting and procurement services, human capital and payroll solutions, and integrated digital, analytics, legal/compliance and transportation-related services.

DialogWorld AG 

Muttenz · Since 2020

DialogWorld AG provides business process outsourcing and contact-centre services focused on customer experience, including customer service, call and service hotlines, chatbot automation, multichannel support, overflow handling and 24/7 services. Its offerings also cover smart selling and lead generation, partsourcing and service solutions, realtime reporting, NPS surveys and benchmarking.

DialogWorld AG 

St. Gallen · Since 1999

DialogWorld AG provides customer experience and contact-center services, including inbound and outbound support, chatbot and multichannel (email, chat, WhatsApp) handling, overflow management and 24/7 hotlines. Its offerings include smart selling (lead generation, direct sales, upselling/cross-selling), business process outsourcing, system rental and body-leasing, as well as realtime reporting, NPS surveys and benchmarking.

DialogWorld AG 

Dübendorf · Since 2020

DialogWorld AG provides customer experience and contact centre services, including business process outsourcing (BPO), multichannel customer service (phone, email, chat, bot, WhatsApp), overflow management and 24/7 hotlines. Its offerings also include smart selling (lead generation, direct sales, upselling/cross-selling), system rental, body leasing, trainings, realtime reporting and NPS/benchmarking.

Swiss Channel GmbH 

Glattbrugg · Since 2009

TERRANOVA Tamara Tripodi 

Gränichen · Since 2005

The core activity of Terranova is telephone-based customer acquisition and qualified market analysis for IT companies. This includes in particular: identification of potential new customers or partners, telephone customer acquisition (cold calls), scheduling qualified appointments, qualified market analysis, and follow-up actions. The company offers these services in German, English, French, and Italian.

Profi Office GmbH 

Wohlen Ag · Since 2001

The company's core activity is the provision of services in the field of customer service, particularly: Inbound services: customer service, helpdesk, telephone order service, order service, complaint management, e-mail/backoffice and chat. Outbound services: appointment scheduling, new customer acquisition, retention, direct sales, cross-/upselling, lead management and address qualification. The company thus offers a wide range of services aimed at acquiring, retaining and caring for customers, as well as supporting companies in their communication with their customers.

AP Dialog AG 

Dättwil Ag · Since 2011

The core activity of AP Dialog AG is the operation of inbound and outbound call centers with a focus on high-quality and flexible solutions in the areas of customer service and sales. The company offers specialized services such as inbound call centers, outbound telemarketing and multichannel solutions to support customers in customer acquisition and care.

Appligest SA 

Geneva · Since 1979

The core activity of Appligest is the provision of services in the field of call center and IT development.

ARTUS Consulting GmbH 

Meggen · Since 2014

The company's core activity is the acquisition of high-quality consumer data and the support of companies in acquiring new customers through various marketing channels such as telemarketing, email marketing, postal marketing and performance marketing.

Aurenus AG 

Steinhausen · Since 2020

The core activity of Aurenus AG is the provision of customer service, particularly in inbound and outbound services, including telemarketing, sales and marketing management, as well as the integration of sales channels to achieve multichannel marketing success.

BBG Global AG 

Baar · Since 2006

BBG Global AG provides operator-assisted long-distance and collect-calling services alongside other telecommunications services and products. The company operates ATMs in tourism markets and, through the group company Connexus Capital, supplies secure telephone systems to state and federal government institutions; it states Visa and MasterCard certifications and compliance with PCI, 3DES and EMV standards.