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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersMuttenzDialogWorld AG
DialogWorld AG Logo
Verified· 3 sourcesTrust Score
Summary

About the company

DialogWorld AG provides business process outsourcing and contact-centre services focused on customer experience, including customer service, call and service hotlines, chatbot automation, multichannel support, overflow handling and 24/7 services. Its offerings also cover smart selling and lead generation, partsourcing and service solutions, realtime reporting, NPS surveys and benchmarking.

AI-generated
Offering

Products & services

Industry:Call Centers
✓ Offered7
Customer service
Customer service along the customer journey, including an order hotline, after-sales service and returns processing; flexible, cross-channel support, process take-over and continuous optimisation.
Customer acquisition and sales
New customer acquisition, appointment scheduling, reactivation of existing customers as well as market and customer surveys; sales-oriented support with clear processes and measurable implementation.
AI & Technology
Introduction and use of AI and modern technologies in customer service and sales, focusing on automation, data utilisation, system integration and scalable processes.
Digitalisation
Support with the introduction of digital solutions to make processes in customer service and sales usable and to flexibly extend existing systems.
Automation
Automation of processes in customer service and sales to relieve teams, make data usable and make organisations more efficient.
Bot
Bot solutions to support customer service and sales, embedded in modern technology and automation approaches.
Transcription
Transcription as technological support for customer service and sales, as part of the AI and technology solutions.
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3.7/5

DialogWorld AG

Trust & reputation

ranQ Trust Score of DialogWorld AG: 3.7 out of 5.0

Trust Score3.7/ 5.0

Solid

x

Data basis 96% · As of October 2026

DialogWorld AG scores 42.9 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.32.124%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.40.910%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.78.08%
DialogWorld AG scores 76.4 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.70.212%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.90.07%
DialogWorld AG scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
DialogWorld AG scores 31.4 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.31.44%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

DialogWorld AG reaches a ranQ Trust Score of 3.7 out of 5.0 — rated «Solid». The rating draws, among other things, on 2.0 out of 5 stars from 4 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
2
of 5

Aggregated from 4 reviews across all connected sources

Sources
GGoogle24
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Knowledge

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Comparisons

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Location

Hofackerstrasse 40
4132 Muttenz
Opening hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

At a glance

Legal form
Branch
UID
CHE-484.657.225
Founded
2020 · 6 years
Last commercial register change
September 7, 2020
Employees
51 to 100
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
76.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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