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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint742,806 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersSt. GallenDialogWorld AG
DialogWorld AG Logo
Verified· 4 sources

DialogWorld AG

Summary

About the company

DialogWorld AG provides customer experience and contact-center services, including inbound and outbound support, chatbot and multichannel (email, chat, WhatsApp) handling, overflow management and 24/7 hotlines. Its offerings include smart selling (lead generation, direct sales, upselling/cross-selling), business process outsourcing, system rental and body-leasing, as well as realtime reporting, NPS surveys and benchmarking.

AI-generated
Offering

Products & services

Industry:Call Centers
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Customer Service
Customer service across the entire customer journey, including order hotline, after-sales service and returns processing; as a BPO with operational process takeover, digitisation, optimisation and outsourcing.
SmartSelling
New customer acquisition, sales and appointment setting with data-driven sales processes; for structured, measurable growth, flexible implementation and outreach to target groups along the sales process.
AI & Technology
Introduction and use of AI and modern technologies in customer service and sales, to automate processes, leverage data and integrate into existing systems.
Reviews

Aggregated rating

Aggregated rating
5
of 5

Aggregated from 1 reviews across all connected sources

Sources
GGoogle51
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Press

Media

November 20, 2020Media
DialogWorld gewinnt Customer Relations Award
leaderdigital.ch
June 20, 2020Media
Die St.Galler MS Direct AG und die Dialogworld AG wollen die Nummer eins der Callcenter in der Schweiz werden – und bündeln dafür ihre Kräfte
tagblatt.ch
June 19, 2020Media
DialogWorld und MS Direct bündeln Kräfte
leaderdigital.ch

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Location

Fürstenlandstrasse 35
9000 St. Gallen
Opening hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

At a glance

Legal form
Corporation
UID
CHE-105.178.930
Founded
1999 · 27 years
Last commercial register change
October 22, 2025
Employees
21 to 50

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