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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersSt. GallenDialogWorld AG
DialogWorld AG Logo
Verified· 4 sourcesTrust Score
Summary

About the company

DialogWorld AG provides customer experience and contact-center services, including inbound and outbound support, chatbot and multichannel (email, chat, WhatsApp) handling, overflow management and 24/7 hotlines. Its offerings include smart selling (lead generation, direct sales, upselling/cross-selling), business process outsourcing, system rental and body-leasing, as well as realtime reporting, NPS surveys and benchmarking.

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Products & services

Industry:Call Centers
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3.8/5

DialogWorld AG

✓ Offered3
Customer Service
Customer service across the entire customer journey, including order hotline, after-sales service and returns processing; as a BPO with operational process takeover, digitisation, optimisation and outsourcing.
SmartSelling
New customer acquisition, sales and appointment setting with data-driven sales processes; for structured, measurable growth, flexible implementation and outreach to target groups along the sales process.
AI & Technology
Introduction and use of AI and modern technologies in customer service and sales, to automate processes, leverage data and integrate into existing systems.
Trust & reputation

ranQ Trust Score of DialogWorld AG: 3.8 out of 5.0

Trust Score3.8/ 5.0

High

x

Data basis 100% · As of October 2026

DialogWorld AG scores 42.9 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.32.124%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.40.910%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.78.08%
DialogWorld AG scores 95.0 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.82.07%
DialogWorld AG scores 86.7 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).86.722%
DialogWorld AG scores 30.7 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.31.44%
  • Media authority: Quality and number of editorial mentions, weighted by the importance of the source, plus the recency of the latest high-quality mention.30.04%
Qualifications+0.00

DialogWorld AG reaches a ranQ Trust Score of 3.8 out of 5.0 — rated «High». The rating draws, among other things, on 2.0 out of 5 stars from 4 customer reviews. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
2
of 5

Aggregated from 4 reviews across all connected sources

Sources
GGoogle24
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Press

Media

November 20, 2020Media
DialogWorld gewinnt Customer Relations Award
leaderdigital.ch
June 20, 2020Media
Die St.Galler MS Direct AG und die Dialogworld AG wollen die Nummer eins der Callcenter in der Schweiz werden – und bündeln dafür ihre Kräfte
tagblatt.ch
June 19, 2020Media
DialogWorld und MS Direct bündeln Kräfte
leaderdigital.ch

Knowledge

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Location

Fürstenlandstrasse 35
9000 St. Gallen
Opening hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

At a glance

Legal form
Corporation
UID
CHE-105.178.930
Founded
1999 · 27 years
Last commercial register change
October 22, 2025
Employees
21 to 50
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.95.03%
    • Full methodology

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