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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersBaselCallpoint AG
Callpoint AG Logo
Verified· 4 sourcesTrust Score
Summary

About the company

Callpoint provides customer service solutions, including customer service, on-call services, helpdesk, telemarketing, telesales and appointment scheduling. The company supports businesses from various industries, such as banking and finance, real estate and facility management, and public organizations, in handling customer inquiries, offering a multilingual, 24/7 service.

AI-generated
Offering

Products & services

Industry:Call Centers
✓ Offered4
Customer Service
Inbound customer service with better accessibility, higher service levels and customer satisfaction; support via phone, e-mail, live chat, chatbots and social media in four languages.
On-call service
Guaranteed availability in case of failures and disruptions, 24/7 in four languages; triage and handling of emergencies, escalation management, deployment of service technicians and reporting.
Helpdesk
First-level support for business customers and end customers, reachable 24/7 in four languages; ticket processing, multi-channel support, escalation management, reporting and business continuity modules.
Up- and cross-selling
Telesales and sales support for additional and supplementary offers; closing discussions, appointment setting and sales promotion, multilingual and in compliance with regulatory requirements.
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4.1/5

Callpoint AG

Trust & reputation

ranQ Trust Score of Callpoint AG: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 100% · As of October 2026

Callpoint AG scores 61.2 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.70.024%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.61.010%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.35.08%
Callpoint AG scores 95.8 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.96.07%
Callpoint AG scores 86.7 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).86.722%
Callpoint AG scores 38.6 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.77.14%
  • Media authority: Quality and number of editorial mentions, weighted by the importance of the source, plus the recency of the latest high-quality mention.0.04%
Qualifications+0.00

Callpoint AG reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». The rating draws, among other things, on 4.5 out of 5 stars from 10 customer reviews. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
4.5
of 5

Aggregated from 10 reviews across all connected sources

Sources
GGoogle4.510
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Press

Media

August 5, 2019Media
Ehemalige Mitarbeiter prangern Callcenter an – so reagiert die Callpoint AG
badenertagblatt.ch

Knowledge

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Comparisons

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Location

Hochbergerstrasse 15
4057 Basel
Opening hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

At a glance

Legal form
Corporation
UID
CHE-113.640.681
Founded
2007 · 19 years
Last commercial register change
August 27, 2026
Employees
101 to 500
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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