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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint742,806 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersBaselCallpoint AG
Callpoint AG Logo
Verified· 4 sources

Callpoint AG

Summary

About the company

Callpoint provides customer service solutions, including customer service, on-call services, helpdesk, telemarketing, telesales and appointment scheduling. The company supports businesses from various industries, such as banking and finance, real estate and facility management, and public organizations, in handling customer inquiries, offering a multilingual, 24/7 service.

AI-generated
Offering

Products & services

Industry:Call Centers
✓ Offered4
Customer Service
Inbound customer service with better accessibility, higher service levels and customer satisfaction; support via phone, e-mail, live chat, chatbots and social media in four languages.
On-call service
Guaranteed availability in case of failures and disruptions, 24/7 in four languages; triage and handling of emergencies, escalation management, deployment of service technicians and reporting.
Helpdesk
First-level support for business customers and end customers, reachable 24/7 in four languages; ticket processing, multi-channel support, escalation management, reporting and business continuity modules.
Up- and cross-selling
Telesales and sales support for additional and supplementary offers; closing discussions, appointment setting and sales promotion, multilingual and in compliance with regulatory requirements.
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Reviews

Aggregated rating

Aggregated rating
4.2
of 5

Aggregated from 11 reviews across all connected sources

Sources
GGoogle4.211
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Press

Media

August 5, 2019Media
Ehemalige Mitarbeiter prangern Callcenter an – so reagiert die Callpoint AG
badenertagblatt.ch

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Location

Hochbergerstrasse 15
4057 Basel
Opening hours
Mon
24h
Tue
24h
Wed
24h
Thu
24h
Fri
24h
Sat
24h
Sun
24h

At a glance

Legal form
Corporation
UID
CHE-113.640.681
Founded
2007 · 19 years
Last commercial register change
January 6, 2026
Employees
101 to 500

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