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DirectoryIT & CommunicationSoftware DevelopmentBernExpertflow GmbH
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Verified· 3 sources

Expertflow GmbH

Summary

About the company

The core activity of ExpertFlow LLC is the development and implementation of solutions for contact center technologies, particularly for Cisco Contact Center with multichannel capabilities. The company offers specialized services for the implementation, operation and maintenance of contact center solutions and has a team of experienced engineers who specialize in specific areas of contact center technology.

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Offering

Products & services

Industry:Software DevelopmentTelecommunications
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✓ Offered11
Cloud Contact Center (CCaaS)
Cloud contact center for omnichannel customer interactions, including unified omnichannel, AI capabilities, workforce management, outbound campaigns, quality management, surveys and CRM integrations.
Customer Self-Service
Customer self-service for all channels, with voice and chatbots, LLM-powered chatbots and question-and-answer features via knowledge bases.
Conversation Studio
Design and operation of inbound and outbound customer interactions, with visual IVR, outbound campaigns, channel switching and integration of third-party components via open APIs.
Customer Channels
Omnichannel communication via live chat, social media, email, SMS, voice calls, as well as voice, video and screen sharing on the web and in apps.
Agent and Supervisor Productivity
Browser-based working environment for contact center agents and supervisors, with agent workspace, agent assistance and supervisor tools without local software installation.
Reviews

Aggregated rating

Aggregated rating
4
of 5

Aggregated from 1 reviews across all connected sources

Sources
GGoogle41
★TrustpilotSoon
PProvenExpertSoon

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Location

Jägerweg 18
3014 Bern
Opening hours
Mon
08:00 - 17:00
Tue
08:00 - 17:00
Wed
08:00 - 17:00
Thu
08:00 - 17:00
Fri
08:00 - 17:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Limited Liability Company
UID
CHE-113.962.601
Founded
2007 · 19 years
Last commercial register change
September 15, 2023
Employees
21 to 50

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