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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryIT & CommunicationSoftware DevelopmentBernExpertflow GmbH
Expertflow GmbH Logo
Verified· 3 sourcesTrust Score
Summary

About the company

The core activity of ExpertFlow LLC is the development and implementation of solutions for contact center technologies, particularly for Cisco Contact Center with multichannel capabilities. The company offers specialized services for the implementation, operation and maintenance of contact center solutions and has a team of experienced engineers who specialize in specific areas of contact center technology.

AI-generated
Offering

Products & services

Industry:Software DevelopmentTelecommunications
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4.0/5

Expertflow GmbH

✓ Offered11
Cloud Contact Center (CCaaS)
Cloud contact center for omnichannel customer interactions, including unified omnichannel, AI capabilities, workforce management, outbound campaigns, quality management, surveys and CRM integrations.
Customer Self-Service
Customer self-service for all channels, with voice and chatbots, LLM-powered chatbots and question-and-answer features via knowledge bases.
Conversation Studio
Design and operation of inbound and outbound customer interactions, with visual IVR, outbound campaigns, channel switching and integration of third-party components via open APIs.
Customer Channels
Omnichannel communication via live chat, social media, email, SMS, voice calls, as well as voice, video and screen sharing on the web and in apps.
Agent and Supervisor Productivity
Browser-based working environment for contact center agents and supervisors, with agent workspace, agent assistance and supervisor tools without local software installation.
Business Analytics and Insights
Analysis of call, customer and operational data with reporting, real-time analytics, dashboards and AI-based conversation analysis.
Workforce Management (WFM)
Planning of shifts, forecasting of workload, skill-based activities, compliance with labour laws and contract rules, as well as real-time adherence.
Quality Management
Quality management for contact center interactions with quality ratings, call and screen recording, compliance support and evaluations.
Outbound Campaigns
Outbound campaigns via voice, SMS, email and chat, optionally agent-based or agentless, including predictive dialling and campaign control.
CRM Integrations
Integration with CRM systems such as Salesforce, Dynamics 365, SAP, ServiceNow, Odoo and Zoho for a unified customer view in the contact center.
AI Integrations
Connection of external AI engines for real-time agent assistance, self-service, analysis, transcription, summaries, sentiment analysis and language support.
Trust & reputation

ranQ Trust Score of Expertflow GmbH: 4.0 out of 5.0

Trust Score4.0/ 5.0

High

x

Data basis 96% · As of October 2026

Expertflow GmbH scores 47.2 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.63.624%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.17.610%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.35.08%
Expertflow GmbH scores 89.7 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.82.07%
Expertflow GmbH scores 83.3 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).83.322%
Expertflow GmbH scores 100.0 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.100.04%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Expertflow GmbH reaches a ranQ Trust Score of 4.0 out of 5.0 — rated «High». The rating draws, among other things, on 4.0 out of 5 stars from 1 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
4
of 5

Aggregated from 1 reviews across all connected sources

Sources
GGoogle41
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Knowledge

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Location

Jägerweg 18
3014 Bern
Opening hours
Mon
08:00 - 17:00
Tue
08:00 - 17:00
Wed
08:00 - 17:00
Thu
08:00 - 17:00
Fri
08:00 - 17:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Limited Liability Company
UID
CHE-113.962.601
Founded
2007 · 19 years
Last commercial register change
September 15, 2023
Employees
21 to 50
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
88.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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