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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryIT & CommunicationIT Consulting & ServicesStäfaFROX AG
FROX AG Logo
Verified· 3 sourcesTrust Score
Summary

About the company

The company provides solutions and services in the field of customer service management, particularly with the help of technologies such as ServiceNow. The core activity includes the implementation and support of customer service management systems that help companies improve their customer services and products, increase customer satisfaction, and enhance efficiency. This also includes the areas of field service management, strategic portfolio management, and the implementation of IT service management solutions.

AI-generated
Offering

Products & services

Industry:IT Consulting & ServicesSoftware Development
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4.2/5

FROX AG

✓ Offered10
IT Service Management (ITSM)
IT Service Management for analysis, consulting, implementation, operation and support; Service-Level-, Incident-, Change-, Problem- and Knowledge-Management as well as CMDB and self-service.
Business Process Automation
Digitalisation consulting, process solutions as well as operation and support for automation, orchestration and optimisation of business processes; including analysis, requirements engineering and integration.
ServiceNow implementation and operation
Consulting, system integration, custom application development, operation and support for ServiceNow; with Fast Solution Pack and Tailored Project for standardised or tailored rollouts.
BMC Helix implementation and operation
Consulting, analysis, design, implementation, integration, training, support and optimisation for BMC Helix; with ITSM, Digital Workplace, Discovery, Operations Management and Knowledge Management.
Axon Ivy development and integration
Development and integration of process solutions based on Axon Ivy; end-to-end digitalisation, automation and orchestration of business processes, including operation and further development.
Consulting
Consulting for requirements engineering, business-IT alignment, process automation and digitalisation, solution architecture and project management; from analysis and strategy to go-live.
System integration
System integration for seamless integration of leading digitalisation solutions into existing IT environments; interfaces, integration of existing systems and end-to-end workflows.
Engineering
Engineering for custom applications, requirements engineering, architecture consulting, development, test support and project-related implementation of digital solutions.
Operation and support
Operation, hosting with certified providers, operational support, support, ticketing, hotline, application maintenance and further development of the developed applications.
Customer Service Management (CSM)
Solutions for self-service, faster issue resolution and more productive customer service; structured handling of customer requests and better collaboration between departments.
Trust & reputation

ranQ Trust Score of FROX AG: 4.2 out of 5.0

Trust Score4.2/ 5.0

Very high

x

Data basis 96% · As of October 2026

FROX AG scores 63.8 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
x
CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.65.024%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.49.510%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.78.08%
FROX AG scores 92.3 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.82.07%
FROX AG scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
FROX AG scores 74.3 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.74.34%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

FROX AG reaches a ranQ Trust Score of 4.2 out of 5.0 — rated «Very high». The rating draws, among other things, on 4.3 out of 5 stars from 6 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
4.3
of 5

Aggregated from 6 reviews across all connected sources

Sources
GGoogle4.36
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Knowledge

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Location

Seestrasse 88
8712 Stäfa
Opening hours
Mon
08:00 - 17:00
Tue
08:00 - 17:00
Wed
08:00 - 17:00
Thu
08:00 - 17:00
Fri
08:00 - 17:00
Sat
Closed
Sun
Closed

At a glance

Legal form
Corporation
UID
CHE-108.470.203
Founded
1996 · 30 years
Last commercial register change
December 5, 2024
Employees
21 to 50
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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