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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesMarket Research InstitutesMeggenCustomer Experience Experts GmbH
Customer Experience Experts GmbH Logo
Verified· 3 sourcesTrust Score
Summary

About the company

The company's core activity is conducting market research and mystery research, particularly in the area of customer experience management. This includes collecting customer experiences at various touchpoints along the customer journey, conducting mystery shopping, customer surveys, employee surveys, and benchmark analyses. The goal is to provide companies with pragmatic courses of action and concrete problem-solving solutions to improve their customer loyalty and market position.

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Products & services

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Customer Experience Experts GmbH

Mystery Research
Mystery Research for assessing service performance and environmental aspects along the customer journey; including Mystery Shopping, Mystery Mailings, Mystery Calls, Mystery Guestings, Mystery Check with audit and Feedback Check.
Customer surveys
Customer surveys to measure satisfaction, needs, expectations and retention; analysis of perceptions of companies, products, touchpoints and employees.
Employee surveys
Employee surveys to capture satisfaction, motivation, loyalty, ideas and work atmosphere; as a basis for retention and team-based improvements.
Market radar
Market radar for comparing products, prices, services and consulting and service offerings with competitors; analysis of market position, strengths, weaknesses and price segment.
Consulting
Consulting with pragmatic advice on strategy, relevant touchpoints, customer journey, improvement potential and implementation of measures based on measurement data.
Trust & reputation

ranQ Trust Score of Customer Experience Experts GmbH: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 96% · As of October 2026

Customer Experience Experts GmbH scores 62.3 out of 100 points in the Reputation area of the ranQ Trust Score. This area carries 42% of the weighting.
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CriterionValueWeight
  • Review quality: The average rating across all connected sources, smoothed against the industry mean. So 5.0 stars from three reviews do not outrank 4.7 from three hundred.65.024%
  • Review volume: The number of reviews across all sources. The scale is logarithmic: the first reviews count the most, and the maximum is reached at 50 reviews.49.510%
  • Review recency: The age of the most recent review. Two-year-old reviews deliberately sit in the middle, because that is normal for Swiss SMEs. Only after three years without a new voice does the value drop markedly.70.08%
Customer Experience Experts GmbH scores 86.7 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.70.07%
Customer Experience Experts GmbH scores 85.0 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
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CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).85.022%
Customer Experience Experts GmbH scores 54.3 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.54.34%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Customer Experience Experts GmbH reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». The rating draws, among other things, on 4.3 out of 5 stars from 6 customer reviews. The data basis is 96%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

Reviews

Aggregated rating

Aggregated rating
4.3
of 5

Aggregated from 6 reviews across all connected sources

Sources
GGoogle4.36
★TrustpilotSoon
PProvenExpertSoon

Further sources are added continuously and factored into the ranQ Rating.

Knowledge

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Comparisons

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Location

Huobmattstrasse 5
6045 Meggen

At a glance

Legal form
Limited Liability Company
UID
CHE-115.041.184
Founded
2009 · 17 years
Last commercial register change
July 22, 2019
Employees
11 to 20
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.88.06%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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