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© 2026 cohaga AG · All Rights Reserved · St. Gallen, Switzerland · Imprint745,629 companies indexed · Last updated: today
DirectoryBusiness & Technical ServicesCall CentersForchMindpearl AG
Mindpearl AG Logo
Verified· 2 sourcesTrust Score
Summary

About the company

The company offers a comprehensive range of outsourcing services for customer service, particularly for the aviation and tourism industries. The core activities include: Multilingual customer service solutions (inbound and outbound), customer relationship management, loyalty program management, email support, social media management, lost and found service, disruption management, and back-office support. The company utilizes both human and artificial intelligence (AI) to provide efficient and personalized customer service.

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Mindpearl AG

Offering

Products & services

Industry:Call Centers
✓ Offered12
Outsourced Customer Service Solutions
Multilingual outsourced customer service solutions for B2B and B2C brands, 24/7; including the design of customer-specific service setups, omnichannel communication and global support.
Inbound & Outbound Support
Multilingual inbound and outbound support by agents, around the clock; for customer interactions, proactive outreach and telephone support.
Customer Relations
Customer relations management to address requests, strengthen trust and foster customer loyalty.
Loyalty Programme Management
Management of loyalty programmes across various industries, including airline experience and collaboration with alliances such as oneworld, SkyTeam and Star Alliance.
Email Support
Handling email inquiries with high precision, efficient processes and timely responses.
Social Media Management & Support
Community management and support across social media channels, as a digital customer service 24/7.
Travel Expertise
B2B travel services with reservations, hotel bookings, flight rebookings, problem solving and other travel services.
Web Chat
Real-time customer contact via web chat for immediate support and to improve customer satisfaction and brand loyalty.
Chat Bot
AI-powered self-service and routing functionality for simple requests, with routing of more complex inquiries to agents.
Back-Office Support
Back-office and administrative services from accounting and HR to IT support, compliance, procurement and supply chain management.
Language Translation
AI-powered translations for websites, documents and digital content in more than 30 languages.
Social Listening
Monitoring of conversations about the brand, products or industry across social media, media, forums and websites in real time.
Trust & reputation

ranQ Trust Score of Mindpearl AG: 4.1 out of 5.0

Trust Score4.1/ 5.0

High

x

Data basis 54% · As of October 2026

Without public customer reviews the score stays capped.

Mindpearl AG has no value in the Reputation area of the ranQ Trust Score because no data is available. The area carries 42% of the weighting and drops out of the calculation for this profile; it does not lower the score, only the reported data basis.
x
CriterionValueWeight
  • Review quality: No data point — the criterion is taken out of the weighting and does not lower the score.—24%
  • Review volume: No data point — the criterion is taken out of the weighting and does not lower the score.—10%
  • Review recency: No data point — the criterion is taken out of the weighting and does not lower the score.—8%
Mindpearl AG scores 89.3 out of 100 points in the Substance area of the ranQ Trust Score. This area carries 28% of the weighting.
x
CriterionValueWeight
  • Establishment: Years since founding or brand launch, logarithmic. The maximum is reached at 15 years.100.012%
  • Company size: The headcount band, researched by ranQ or stated by the company. It is scored in steps rather than by head count, because the data only provides bands.70.07%
Mindpearl AG scores 83.3 out of 100 points in the Identity area of the ranQ Trust Score. This area carries 22% of the weighting.
x
CriterionValueWeight
  • Verification: Official register entry (commercial register with UID or professional-body record, 55 points), confirmed domain (20 points) and confirmed ranQ profile (up to 25 points, depending on completeness).83.322%
Mindpearl AG scores 51.4 out of 100 points in the Visibility area of the ranQ Trust Score. This area carries 8% of the weighting.
x
CriterionValueWeight
  • Website authority: Ahrefs' Domain Rating measures, on a scale of 0 to 100, how strongly a website is linked from other websites. For Swiss SMEs the range up to 40 is typical; the maximum is reached at 35.51.44%
  • Media authority: No data point — the criterion is taken out of the weighting and does not lower the score.—4%
Qualifications+0.00

Mindpearl AG reaches a ranQ Trust Score of 4.1 out of 5.0 — rated «High». No public customer reviews are available for this provider; the rating is based on the remaining criteria. The data basis is 54%, so the score is backed by part of the criteria. As of October 2026.

The Trust Score cannot be bought and is calculated from publicly verifiable data.

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Location

Wassbergstrasse 52
8127 Forch

At a glance

Legal form
Corporation
UID
CHE-109.084.251
Founded
2001 · 25 years
Last commercial register change
September 30, 2026
Employees
11 to 20
Legal form: Graded by liability and disclosure. The weight is kept small: a sole proprietorship is not a dubious company, it is just liable differently.
100.0
6%
  • Branch offices: Branch offices linked in the commercial register. Having none is normal and costs no points.70.03%
    • Full methodology

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