Call Centers

Marlise K Nail Academy & Products AG 

Biel/Bienne · Since 1989

The company provides services in the field of IT and communication, including call center services and newsletter dispatch. It is likely a company specialized in managing and dispatching newsletters as well as providing IT services.

callExpert AG 

Wallisellen · Since 2004

The company offers services in the areas of customer service and sales. The core activities include: * Outbound services: telephone sales, telesales, customer reactivation, appointment scheduling, lead management, fundraising, donor reactivation, market and customer surveys, retention management, follow-up campaigns and address qualification. * Inbound services: customer care, order taking, response center, complaint management and outsourcing solutions. The company supports its customers in communicating with their customers and helps them achieve their sales and marketing goals.

TELAG AG 

Zurich · Since 1959

The company provides contact center services, including inbound customer care, outbound telemarketing, technical helpdesks, whistleblowing, compliance, retail service and omnichannel customer service. The core activity is to enable customer contacts through various communication channels and offer high-quality services in these areas.

MarketingPoint AG 

Frauenfeld · Since 2002

The company's core activity is the acquisition and acquisition of new customers for business customers, particularly in the areas of IT, telecom, services and industry, through telemarketing, analysis, training and consulting.

sales experts GmbH 

Stetten Sh · Since 2014

The company's core activity is providing services in the field of new customer acquisition and sales, particularly through cold acquisition, telemarketing, telephone acquisition, appointment scheduling, mailings, market and customer surveys, campaign support and strategy consulting, as well as digital sales methods such as Digital Sales, Digital Selling and Social Selling.

Callpoint AG 

Basel · Since 2007

Callpoint provides customer service solutions, including customer service, on-call services, helpdesk, telemarketing, telesales and appointment scheduling. The company supports businesses from various industries, such as banking and finance, real estate and facility management, and public organizations, in handling customer inquiries, offering a multilingual, 24/7 service.

Global-Line Services Sàrl 

Meyrin · Since 2006

The core activity of Global-Line Services is the provision of telecommunications and secretarial services, particularly in the reception and forwarding of telephone calls, scheduling and management of messages for companies and organizations. The company offers tailored solutions for various industries, including healthcare, businesses, self-employed individuals and associations.

Curena AG 

Zurich · Since 2008

The core activity of Curena AG is the provision of emergency call and call center services for companies and organizations. This includes receiving and processing emergency and telephone calls, dispatching and coordinating assistance services, as well as maintaining customer data. The company offers 24/7 protection for emergencies and enables its customers to offer their customers and employees comprehensive protection.

JK Development GmbH 

Zug · Since 2013

JK Development GmbH provides B2B call‑center and outsourcing services, including B2B telemarketing, lead generation and appointment setting, as well as the sale, verification and enrichment of company address databases. The company also offers multilingual customer‑care services, helpdesk and order handling, and scalable inbound/outbound solutions.

Prosertel , Muller & Cie 

Geneva · Since 1997

The core activity of Prosertel, Muller & Cie is the provision of professional telephone services, specifically: * Call management: The company offers personalized telephone services where employees receive and process calls. * Telemarketing: Prosertel, Muller & Cie also offers telemarketing services where employees contact customers or potential customers to promote or sell products or services. * Administrative and commercial domiciliation: The company also provides administrative and commercial services, such as managing business correspondence or processing customer inquiries. Prosertel, Muller & Cie positions itself as a partner for companies looking to outsource their telephone services and offers flexible and adaptable solutions to meet the needs of its customers.

QUALIPHONE SA 

Neuchâtel · Since 2006

The core activity of Qualiphone is the provision of telephone services, in particular the acceptance and processing of telephone calls on behalf of customers. This includes call forwarding, taking messages, scheduling appointments and providing information in three languages (French, German and English). The goal is to relieve customers and increase their productivity by allowing them to focus on their core activities.

götte promotions ag 

St. Gallen · Since 2017

The core activity of Götte Promotions AG is the provision of services in the areas of telephone services, office services, and rental of office space for companies. Specifically, this includes: Telephone service: receiving calls for companies to relieve them of telephone work and enable them to focus on their core competencies. Office service: providing secretarial services, such as processing emails and completing office tasks. Rental of office space: renting out training rooms, meeting rooms, coworking spaces, and registered office addresses for companies. The company thus offers a comprehensive range of services to support and relieve companies in their daily work.

Teleantwort GmbH 

Kirchberg Be · Since 2007

The core activity of Teleantwort GmbH is the provision of telephone and office assistance services for small and medium-sized enterprises (SMEs). This includes: Telephone assistance: acceptance and processing of incoming calls, including overflow solutions and holiday services Office assistance: assumption of administrative tasks, including association, administrative and marketing tasks. The company thus provides comprehensive support for SMEs, relieving them of administrative tasks and enabling them to devote more time to their core activities.

Medes SARL 

Thônex · Since 1993

The core activity of MEDES is the provision of telesecretarial services for medical institutions and doctors in Switzerland. These services include: telephone service and call reception for patients, appointment management and organization, transmission of messages and information, management of electronic calendars and appointment schedules, creation of medical reports, and SMS-based appointment reminders and confirmations. The company offers these services as an outsourcing solution to enable medical institutions and doctors to focus on their core activities while reducing administrative tasks.

Senioren Notruf Sawires AG 

Seuzach · Since 2007

Senioren Notruf Sawires AG operates a 24/7 emergency call service for older adults and supplies wearable emergency buttons that can be worn as a bracelet or pendant. Services include consultation, device installation, monitoring by a central alarm centre and, when required, on-site emergency assistance.

CHRISTINA VASSALLI Services, Inhaberin Denise Tschäppät 

Wollerau · Since 2005

CHRISTINA VASSALLI Services, Inhaberin Denise Tschäppät provides telephone answering, office/secretarial services and domiciliation/virtual office services. The company offers a personal team, handles customer communication in Swiss German, German, English and French, and states confidentiality and data-protection guarantees while using its own software and technologies for service delivery.

CHRISTINA VASSALLI GmbH 

Zurich · Since 2008

CHRISTINA VASSALLI GmbH provides telephone answering services, office/secretarial services and domiciliation/virtual office services for businesses. Offerings include personal assistant support, mail processing, virtual business addresses and customer communication in Swiss German, German, English and French.

BVS Blindenwarenvertrieb Schweiz GmbH 

St. Gallen · Since 2006

The core activity of BVS Blindenwarenvertrieb Schweiz GmbH is the distribution of products for blind and visually impaired people, particularly through telephone sales, where employees act as experts for the product portfolio and advisors for the products.

enersuisse AG 

Dietikon · Since 2024

The core activity of Enersuisse is the professional management of all processes related to energy consumption, particularly in the areas of metering and consumption value validation, billing and customer service. The company offers services along the entire value chain from 'Meter-to-Customer', i.e. from the meter to the customer.

Netmaster (Schweiz) AG 

Horgen · Since 2011

The company's core activity is providing outsourcing services, particularly in the areas of sales, marketing, IT and human resources. The company offers its customers the opportunity to outsource specific tasks or business processes in order to save costs, reduce entrepreneurial risk and focus on their core business.

baruti AG 

Zug · Since 2011

The core activity of Baruti is providing nearshoring solutions for Customer Experience, Backoffice and Market and Opinion Research, particularly for the German and English-speaking markets, from its location in Kosovo.

signakom AG 

Zurich · Since 2006

The core activity of signakom AG is the development, manufacture and distribution of communication solutions, particularly call systems and emergency call systems for various industries such as homes, hospitals, industry, commerce and private customers. This also includes professional emergency call centers, alarm devices, telephone systems and internet solutions.

Telemarketing Plus AG 

Emmenbrücke · Since 1998

Telemarketing Plus AG provides B2B telemarketing services including appointment setting, new customer acquisition, account management and customer satisfaction surveys. The company employs permanent, Swiss-German-speaking telemarketers working from individual offices and emphasizes data protection and measurable campaign processes.

Abotel AG 

Zurich · Since 1985

The core activity of Abotel AG is the provision of services to companies, particularly in the areas of: * Telephone services (call center, telephone representation, on-call service, helpdesk) * Company seat representation (postal address, mailbox service) * Business and startup services (support for founding companies, coaching) * Virtual office services (email and mail management) The company thus offers a wide range of services aimed at supporting companies in managing their communication and administration.

callnet.ch (Swiss Contact Center Association) 

Zurich · Since 2007

The core activity of callnet.ch is to represent, network and support the interests of companies and employees in the Swiss contact center industry as an association. This includes organizing events, providing specialized information, representing the industry to the public, politics and social partners, as well as pooling forces for common concerns and topics.

Profi Contact SARL 

Biel/Bienne · Since 2015

The company offers a wide range of services around Contact Center Management, including: campaign implementation, outsourcing of inbound and outbound activities, takeover of existing teams or processes, marketing and CRM services, technical implementation of complex automations, integration of systems and realization of data interfaces, social media channel management, processing of information and documentation requests, customer service, support hotlines, information services, response processing, and inbound campaigns across various channels (email, phone, chat, social media, SMS, mail, etc.). The core activity of the company is the provision of services in the field of Contact Center Management, including the management of customer contacts and the implementation of marketing and sales strategies.

Tip Tel Services Zug GmbH 

Zug · Since 2008

Tip Tel Services Zug GmbH provides telephone services including a telephone order/answering service to handle and forward incoming calls. The company also performs secretarial and customer-service tasks such as order entry, appointment scheduling, complaint handling, data entry and correspondence, and transmits messages via SMS, e‑mail or into ERP systems. Additional offerings include business domiciliation addresses and meeting-room rental, and calls are answered in Swiss German as well as English, French and Italian.

Tip Tel Services AG 

Zurich · Since 2009

Tip Tel Services AG provides telephone answering services, secretarial and customer-service support, and offers domiciliary business addresses and meeting-room rentals.

Conduent Business Solutions AG 

Bern · Since 2005

Conduent Business Solutions AG is a provider of digital business process solutions and services for commercial clients, government agencies and transportation operators. Its offerings include business process outsourcing, customer experience management, finance, accounting and procurement services, human capital and payroll solutions, and integrated digital, analytics, legal/compliance and transportation-related services.

DialogWorld AG 

Muttenz · Since 2020

DialogWorld AG provides business process outsourcing and contact-centre services focused on customer experience, including customer service, call and service hotlines, chatbot automation, multichannel support, overflow handling and 24/7 services. Its offerings also cover smart selling and lead generation, partsourcing and service solutions, realtime reporting, NPS surveys and benchmarking.

DialogWorld AG 

St. Gallen · Since 1999

DialogWorld AG provides customer experience and contact-center services, including inbound and outbound support, chatbot and multichannel (email, chat, WhatsApp) handling, overflow management and 24/7 hotlines. Its offerings include smart selling (lead generation, direct sales, upselling/cross-selling), business process outsourcing, system rental and body-leasing, as well as realtime reporting, NPS surveys and benchmarking.

DialogWorld AG 

Dübendorf · Since 2020

DialogWorld AG provides customer experience and contact centre services, including business process outsourcing (BPO), multichannel customer service (phone, email, chat, bot, WhatsApp), overflow management and 24/7 hotlines. Its offerings also include smart selling (lead generation, direct sales, upselling/cross-selling), system rental, body leasing, trainings, realtime reporting and NPS/benchmarking.

Swiss Channel GmbH 

Glattbrugg · Since 2009

TERRANOVA Tamara Tripodi 

Gränichen · Since 2005

The core activity of Terranova is telephone-based customer acquisition and qualified market analysis for IT companies. This includes in particular: identification of potential new customers or partners, telephone customer acquisition (cold calls), scheduling qualified appointments, qualified market analysis, and follow-up actions. The company offers these services in German, English, French, and Italian.

Profi Office GmbH 

Wohlen Ag · Since 2001

The company's core activity is the provision of services in the field of customer service, particularly: Inbound services: customer service, helpdesk, telephone order service, order service, complaint management, e-mail/backoffice and chat. Outbound services: appointment scheduling, new customer acquisition, retention, direct sales, cross-/upselling, lead management and address qualification. The company thus offers a wide range of services aimed at acquiring, retaining and caring for customers, as well as supporting companies in their communication with their customers.

AP Dialog AG 

Dättwil Ag · Since 2011

The core activity of AP Dialog AG is the operation of inbound and outbound call centers with a focus on high-quality and flexible solutions in the areas of customer service and sales. The company offers specialized services such as inbound call centers, outbound telemarketing and multichannel solutions to support customers in customer acquisition and care.

Appligest SA 

Geneva · Since 1979

The core activity of Appligest is the provision of services in the field of call center and IT development.

ARTUS Consulting GmbH 

Meggen · Since 2014

The company's core activity is the acquisition of high-quality consumer data and the support of companies in acquiring new customers through various marketing channels such as telemarketing, email marketing, postal marketing and performance marketing.

Aurenus AG 

Steinhausen · Since 2020

The core activity of Aurenus AG is the provision of customer service, particularly in inbound and outbound services, including telemarketing, sales and marketing management, as well as the integration of sales channels to achieve multichannel marketing success.

BBG Global AG 

Baar · Since 2006

BBG Global AG provides operator-assisted long-distance and collect-calling services alongside other telecommunications services and products. The company operates ATMs in tourism markets and, through the group company Connexus Capital, supplies secure telephone systems to state and federal government institutions; it states Visa and MasterCard certifications and compliance with PCI, 3DES and EMV standards.

Belcall AG 

Schlieren · Since 2023

The core activity of belcall is the provision of telemarketing services for new customer acquisition and sales increase for customers in Switzerland. The company offers telephone sales and outbound call center services to win customers and achieve sales success.

Benlink AG 

Uzwil · Since 2018

Benlink AG operates a platform that matches OEMs with qualified local technicians to deliver on-site industrial services such as installation, maintenance and repairs. The platform enables service ordering, quote requests and job tracking, and technicians are onboarded and trained to meet OEM equipment requirements.

Besotech GmbH 

Cham · Since 2022

The core activity of Besotech includes providing marketing and software solutions as well as services in the areas of customer care and process optimization. Specifically, Besotech offers inbound and outbound services, outsourcing solutions, software solutions, and recruiting services to support companies in increasing customer satisfaction, efficiency, and growth.

Bevilacqua gifapoint office & trade 

Knonau · Since 2010

The core activity of gifapoint office & trade is to provide office and telephone services, including telephone marketing, translations and administrative services, to support companies in customer care and communication.

Blue Call AG 

Aarau · Since 2003

The core activity of Blue Call is the development and provision of communication solutions and technologies for contact centers, telecommunications and ICT. This includes in particular the development of software applications for communication, such as IVR systems, voice portals, WebRTC solutions, call recording systems and conference servers. In addition, the company also offers services such as consulting, project planning and maintenance for its customers.

CallTec AG 

Zug · Since 2000

The core activity of CallTec AG is the provision of services in the field of telephone marketing and customer care. This includes: Outbound telemarketing (e.g. lead generation, telesales/sales, AD control), Inbound telemarketing (e.g. helpdesk/1st level support, on-call/emergency services, order services), Market research and customer care, Conceptualization, implementation and administration of telemarketing projects, Training and deployment of qualified agents for telephone marketing tasks. The company offers these services as Cross Media Communication, i.e. they are carried out in the respective national language and in various communication channels (e.g. telephone, internet).

cd tel telefonauftragsdienst, christine dörig 

Bergdietikon · Since 2002

The core activity of the company is the telephone order service, where the company answers phones for its customers and provides their clients with satisfactory information. The company thus offers a service that acts as a link between customers and callers, thereby giving customers more free time.

City Telefon- und Bürodienst GmbH 

Chur · Since 1993

The core activity of City Telefon- und Bürodienst GmbH is the provision of telephone order and secretarial services, in particular the acceptance and processing of telephone calls for customers who desire personal and professional customer care, but are not always personally available.

Dinet GmbH 

Sarnen · Since 2004

The core activity of Dinet GmbH is telemarketing in the business-to-business environment, particularly in the IT sector, with a focus on new customer acquisition, sales support and target group-specific telemarketing.

Direct Communication AG 

Uster · Since 2004

The core activity of Direct Communication AG is the provision of services in the field of customer communication and sales, particularly: * Outbound services: sales promotion, appointment scheduling, customer reactivation, donation and fundraising campaigns, market research and needs assessment * Inbound services: live chat support, customer care, first-level support, complaint management, hotlines and order taking, telephone center outsourcing * Lead management and database enhancement The company supports its customers in acquiring new customers and increasing sales through proactive and reactive communication measures.